Refund Policy
Effective Date: 04.01.2025
Website: www.megatrip.co.in
At Megatrip Holidays, we strive to provide seamless travel planning and booking experiences. However, we understand that circumstances may require cancellations or modifications. This Refund Policy outlines the terms and conditions under which refunds may be issued. Please read carefully before proceeding with bookings.
General Guidelines
- Refund eligibility depends on the cancellation policies of the respective service providers, including airlines, hotels, tour operators, and other third-party suppliers.
- Megatrip Holidays acts as a facilitator and does not control refund timelines or amounts determined by service providers.
- Refunds are processed only after we receive confirmation and settlement from the relevant service provider.
Refund Eligibility
Flight Bookings:
- Refunds for canceled flight bookings are subject to the airline’s cancellation and refund policy.
- Non-refundable tickets are not eligible for refunds unless specified by the airline.
Hotel Bookings:
- Cancellations made within the hotel’s free cancellation window are eligible for a full refund.
- Bookings marked as “non-refundable” will not be eligible for refunds.
Holiday Packages:
- Refunds depend on the terms specified at the time of booking. Partial or full cancellation charges may apply.
- Custom packages may incur higher cancellation charges due to pre-booked activities.
Bus, Train, and Car Rentals:
- Refunds for these services are governed by the respective service provider’s policies.
Service Fees:
- Any service fees charged by Megatrip Holidays are non-refundable, except in cases of complete cancellation initiated by the service provider.
Refund Process
Request Submission:
- Refund requests must be initiated through the “My Bookings” section of your account or by contacting customer support.
- Provide the booking reference number and any other requested documentation for processing.
Processing Time:
- Refunds are typically processed within 7–14 business days after we receive confirmation from the service provider.
- Delays may occur based on the service provider’s policies or payment gateway timelines.
Mode of Refund:
- Refunds are credited to the original payment method used at the time of booking.
- If the original payment method is no longer valid, alternative arrangements will be made at our discretion.
Cancellation Charges
- Cancellation charges vary by service type and provider. The exact amount will be displayed during the cancellation process.
- In some cases, additional fees (e.g., credit card transaction fees) may be deducted from the refund amount.
Non-Refundable Situations
- Failure to show up for a flight, hotel stay, or booked activity (“no-show”) will result in no refund unless otherwise specified.
- Bookings canceled after the cutoff time specified by the service provider are ineligible for refunds.
- Changes to bookings made outside the allowable modification window are not eligible for refunds.
Force Majeure
- Refunds for cancellations due to events beyond our control (e.g., natural disasters, pandemics, political unrest) are subject to the discretion of the service provider.
- Megatrip Holidays is not liable for delays or denials of refunds in such circumstances.
Contact Information
For refund-related queries, please contact us at:
Email: info@megatrip.co.in
Phone: 033 - 35923522
Office Hours: 11:00 – 15:00 hrs.
By using www.megatrip.co.in, you acknowledge and agree to this Refund Policy. This policy may be updated periodically, and users are encouraged to review it for any changes.